Terms & Conditions
Updated and effective: 2026-10-12 · Version 2.1
Operator: FIIT.AI · 4665 University Street, Dallas, 97338
Contact: Bryan Bai
1. Service and acceptance
PicFiit at https://pic.fiit.ai provides online image editing, screenshot styling, compression and AI background removal. Basic editing runs in your browser. AI background removal uses the third-party provider remove.bg. Credit packs provide access to digital services; no physical goods are shipped.
Using the Service, registering or buying credits means accepting these Terms and our Privacy Policy. Accounts and paid services are for users aged 18 or older who can enter into a contract. You must be authorized to act for any organization you represent.
2. Accounts and security
Sign in with your email and password before buying or using paid credits. Provide accurate account information, use a unique password and keep credentials private. Do not share accounts or another person's recovery code. Report unauthorized access and billing concerns through the contact channel below.
Credits, orders and usage history belong to your website account and are available on your account page. A different email on a Waffo receipt does not transfer ownership of your account or credits.
3. Credit packs, pricing and payment
Credit packs are one-time purchases with no recurring billing, automatic renewal or automatic top-up. Available packages, currency and prices appear on the pricing page and at checkout. Applicable taxes and the final total appear before payment confirmation. Completing checkout authorizes only the amount displayed for that purchase.
Payments are processed on Waffo Pancake's hosted checkout. We do not store full payment card details. Credits are delivered to your account after verified payment confirmation; a browser redirect alone is not proof of payment. Contact support with your order ID if payment succeeded but credits are missing, rather than placing duplicate orders.
4. Delivery, use and credit validity
One successful AI background removal uses one credit. Failed processing returns the reserved credit. Reservations interrupted by an error are recovered on a later balance check or processing request, normally after about three minutes. AI results may be imperfect; review them before use.
Purchased credits currently have no automatic expiry. They are for applicable PicFiit features only and cannot be redeemed for cash or resold. They remain usable while your account is available. If the Service permanently closes, we will address unused purchased credits. Contact support to resolve unused balances before closing an account.
5. Refunds and cancellation
There is no subscription to cancel. You may request a full refund within seven days of purchase if none of that order's credits have been used. Consumed credits are generally not refundable. Duplicate charges, incorrect charges, failure to deliver after payment and refunds required by law are exceptions.
Provide your account email, order ID and reason through the contact channel below. Approved refunds go to the original payment method; posting time depends on the payment provider and issuer. Mandatory withdrawal, refund and consumer rights remain intact. First use alone is not treated as an automatic waiver of statutory rights.
A successful refund reverses the corresponding purchased credits. Partial refunds reverse a proportional number of credits rounded up to the next whole credit. A refund involving already consumed credits may make your balance negative and pause further AI processing. Subsequent purchases first cover that shortfall.
6. Content and intellectual property
You must have permission to process uploaded images and are responsible for their lawfulness. Existing rights in images and outputs remain with their rights holders. You grant only the permission needed for us and necessary providers to process images for your request. We do not use uploaded images to train our own AI models.
Do not use the Service for infringement, privacy violations, fraud, harassment, non-consensual intimate images, sexual content involving minors, deceptive impersonation or other unlawful purposes. Do not attack systems, bypass payment or security controls, misuse accounts or disrupt service through unauthorized bulk requests.
7. Availability, liability and termination
The Service depends on networks and third-party providers and may experience maintenance or interruptions. We cannot guarantee perfect output for every image or uninterrupted availability. To the extent permitted by law, we are not responsible for indirect losses. These Terms do not exclude non-excludable liability, mandatory consumer rights or our delivery and refund obligations for paid services.
Material breaches, fraud or legal requirements may result in suspension. Contact support to request account closure. If we permanently stop providing a paid service for reasons attributable to us, you may request a refund for its unused portion. See our Privacy Policy for data handling.
8. Disputes and updates
Please contact support first with information we can verify for billing and service disputes. This does not restrict access to your bank, payment provider, regulator or a court with jurisdiction.
These Terms are subject to applicable law and do not override mandatory consumer protection or statutory rights in your place of residence.
Updates are dated and versioned on this page. Material changes will be announced on the website in advance and will not retroactively reduce purchased credits or statutory rights.
Contact us
For account support, refunds, billing disputes, privacy requests or security concerns, contact PicFiit through the channel below with your account email and relevant order ID. Do not send passwords, full card numbers or sensitive image content.